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FAQs
Special Assistance
Facilities for Your Comfort at Delhi Airport
What Is PRM
PRM stands for Passengers with Reduced Mobility or individuals who require special mobility assistance while travelling.
Pregnant Women
Travelling With Infants
Physical Disabilities
Wheelchair Service
- Airlines are responsible for providing wheelchair assistance to passengers. Please ensure you request this service when booking your ticket.
- Inform your airline of any required assistance before departing for the airport.
- You can download the HOI app on your smartphone to directly contact airline wheelchair support.
- Upon arrival at the airport, use the designated drop-off lanes. The locations of these lanes are provided below.
Terminal 1
Terminal 2
Terminal 3
Lane 1, Departure Forecourt, Opposite To Gate 3
Lane 1, Opposite To Gate 4
Passengers with UDID / Divyang card can access Lane 1. Other
passengers to drop off at any lane opposite Gates 3 and 6.
Dedicated Lanes
PRM can use dedicated lanes at terminal entry & security check to navigate through the airport. The location at terminal entry is listed below.
TERMINAL 1
From all Gates
TERMINAL 2
Gate 2 B
TERMINAL 3
Gate 3 and 8
Security Check
TERMINAL 1
All Zones
TERMINAL 2
All Zones
TERMINAL 3
Zone 5
PRM Washrooms
Special PRM- friendly washrooms across all the 3 terminals are available with call buttons for assistance.
Buggy Service
Buggy Services are provided at pier junctions to take PRM to and from their boarding gate.
Dedicated Parking Zone
Delhi airport has designated areas at the terminals for parking for PRM, making it PRM friendly.
TERMINAL 1
First Row at Parking
TERMINAL 2
First Row at Parking
TERMINAL 3
Level 1 & 2 near pillar A3- 4
Help For Specially Abled
Delhi Airport is committed to providing a seamless travel experience
for specially-abled passengers such as visually impaired, hearing impairment, autism, mental
health etc.
- Lifts are equipped with Braille coded keys to guide passengers.
- All travellators and escalators are equipped with verbal safety instructions for your convenience.
- Trained staff are specially available to guide passengers.
- All information desks are PRM-friendly, catering to your needs.
- Reserved seating areas with heightened seats at various locations.
Assistance For Arriving Passengers
Passengers arriving at Delhi Airport can expect dedicated services to
ensure a smooth transition from the aircraft to their onward journey:
- Wheelchair Assistance: Airline will help you provide wheelchair assistance upon your arrival at the airport. Do inform the airline officials in advance.
- Buggy Services: Swift transportation within terminals with minimal wait time.
- Dedicated Immigration Counters: Kindly proceed towards dedicated counters for immigration clearance.
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