Delhi Airport is committed to providing hassle-free travel experience for all passengers. This page will answer your most common queries, ensuring you have all the information you need before and during your journey. From terminal facilities and baggage services to weather updates and DigiYatra, we've got you covered.

On the date of travel, passengers can enter the terminal anytime.

Below are the details of the flights operating from Terminal 1
Baggage Description 0 - 2 Hrs (Rs.) Every subsequent hour up to 8 hours (Rs.)
T-3 5000-5999 8000-8999
T-2 2000-2999
T-1 All other flights All other flights

To enhance passenger convenience, Terminal 1 offers the following facilities:
Entry to the Airport
• 6 self-check-in kiosks at the Departure Forecourt and 10 in the Check-in Hall.
Check-in
• Passengers are encouraged to use e-boarding scanners for a contactless entry.
Security Check
• Queue managers, floor markings, tray disinfection, auto sanitizer machines.
Retail & F&B
• Social distancing in shops, lifts, food outlets.
Boarding Gates
• Yellow-marked seats not to be used, compliance monitored.

Ensuring safety is a top priority:
• 24/7 terminal cleaning
• Staff thermal screening
• Hourly sanitization of touchpoints
• Isolation rooms as per government guidelines

Inter-Terminal Transfer Service

Yes, a free shuttle runs every 20 minutes between Terminals 1, 2, and 3. Signage is placed to guide passengers to the Transfer Counter.

Terminal 3: Arrival forecourt (Near Pillar No. 10)
Terminal 2: Arrivals (Near VIP Parking)
Terminal 1: Arrivals outside forecourt, at the Bus Lane

Transfer passengers with valid tickets can use the free shuttle by showing a coupon. Others must pay the fare to the conductor.

Terminal 1

Effective February 24, 2022, select domestic flights of SpiceJet and IndiGo arrive at the new Terminal 1A Arrival Building.
Current arrival pattern is as shown below:
Terminal Indigo SpiceJet
Terminal-3 5000-5999 8000-8999
Terminal-2 2000-2999
Terminal-1 All other flights All other flights

Passengers typically take a maximum of 20 minutes to reach the arrival hall from the farthest aircraft stand.

All departing flights operate as per schedule from T1 Departure Terminal.

No. A complimentary shuttle bus runs between Terminals 1, 2, and 3 every 20 minutes (every 15 minutes during peak hours). The service is free for transfer passengers. Signages guide passengers to Transfer Counters for assistance.

Yes, an exclusive Shuttle/Car service is available for PRM transfer from T1 Arrival Part-A to the Departure Hall.

F&B Kiosks are available in the Terminal Hall and outside in the forecourt.

Yes, exclusive pick-up bays are provided for:
• Black and Yellow Taxis
• Ola
• Uber
• Meru
• Carz-on-Rent (Premium car hire service)

There are approximately 90 parking spaces for private cars.

• DTC, Airport Shuttle, and Metro Shuttle buses have dedicated parking bays.
• City Bus operates between T3, T2, T1, and Anand Vihar ISBT.
• Metro Feeder Bus connects to Aerocity.
• Inter Terminal Transfer shuttle buses run between all three terminals at 20-minute intervals.

Yes, the Magenta Line station of Delhi Metro is within walking distance.

Yes, washroom facilities are available for visitors in the Forecourt.

Social distancing norms are strictly followed as per the regulatory guidelines.

Please contact the concerned airlines for more information regarding luggage transfer.

T1 Arrival Part-A will start handling domestic flights from SpiceJet and Indigo Airlines, effective from 24th February 2022. Please check with your airline for further details.

Terminal 2 Information

Passengers can enter the terminal anytime on the date of travel.

Yes, a complimentary shuttle bus service runs every 20 minutes between T1, T2, and T3.

Terminal 3: Arrival forecourt area (Near Pillar No.10)
Terminal 2: Arrivals (Near VIP Parking)
Terminal 1: Under the flyover near the Ceremonial Lounge

The service is available for transfer passengers with valid documents. Others must pay the fare directly.

Terminal 3 Information

Domestic flights: Passengers can enter anytime on the date of travel.
International flights: Entry allowed up to 8 hours before departure.

Vehicles picking up passengers from Lane 3 will be redirected to MLCP to ease congestion. MLCP offers air-conditioned waiting lounges, F&B outlets, sleeping pods, baby care rooms, and washroom facilities. The first 25 minutes of parking are free.

Delhi Airport has implemented various measures to ensure the safety of staff and passengers, including:
• Marked areas inside and outside terminals.
• Thermal screening of all passengers.
• Provision of hand sanitizers.
• Pre-planned seating arrangements to maintain social distancing.
• Regular sanitization of terminal buildings and high-contact surfaces.
• Face masks, gloves, and hand sanitizers available at the airport pharmacy.
• 24x7 medical team on duty to assist passengers.

Sanitization is regularly carried out by trained housekeeping staff, with a focus on high-contact surfaces and baggage reclaim areas. UV technology-based machines and disinfection tunnels are also used to disinfect touchpoints. Social distancing markings are placed near baggage belts to ensure compliance.

To manage passenger load, specific gates are designated for airlines. All passengers must download the Aarogya Setu App before reaching the airport. Thermal scanning will be conducted at the forecourt as per government guidelines.

Passengers who are COVID-19 positive or living in containment zones are not permitted to travel. Any violation may result in penal action.

Food and beverage outlets are open at Terminal 3.

Yes, washroom hygiene is a priority. Washrooms are cleaned and sanitized regularly.

Sanitization procedures include:
• Marked areas and thermal screening.
• Hand sanitizers available throughout the terminal.
• Social distancing measures and seating arrangements.
• Frequent sanitization of terminals and high-contact surfaces.
• Face masks, gloves, and sanitizers available at the airport pharmacy.

Yes, passengers can use the HOI app for contact-less food ordering and payments. Simply download the app on Android or iOS, sign up, and add your flight details. The app also offers features like a self-ordering kiosk and "Food Genie" for food delivery. Digital payments and digital menus are encouraged to minimize contact.

In addition to contact-less food ordering, the HOI app offers real-time flight status alerts, boarding gate and belt information, airport facility details, time to gate, waiting estimates, and destination weather updates

Seating arrangements with marked areas for non-usage have been made to ensure social distancing. Queue managers are deployed at boarding and bussing gates.

• Social distance markings at aerobridges, piers, lifts, and waiting areas.
• Hand sanitizers provided at bus gate arrival and passenger bridges.
• UV disinfection tunnels for departing baggage.
• Social distancing markings at baggage belts and waiting areas.
• SOPs for disinfecting cabs, metro, and other transport modes.
• Visitor entry into the terminal is temporarily suspended.
• Additional queue managers at key areas to enforce social distancing.

You can contact the Ministry of Health & Family Welfare’s 24x7 helpline at +91-11-23978046 or email ncov2019@gmail.com.

Masks and PPE kits should be disposed of in the bio bins placed inside the airport.

Please contact the airline you flew with and register a complaint. The airline is responsible for assisting in such matters.

Baggage guidelines vary by airline. Please contact your airline for specific details regarding carry-on and checked baggage.

Flight information is available on the Flight Information Display System (FIDS) on the homepage of the airport website. You can also contact the airline or call the airport call center at +91-124-4797300, available 24/7.

Self-driven cars can be parked at the Multi-Level Car Park (MLCP) near Terminal 3 or at the Surface Car Park near Terminal 1. For full details, visit Parking at Delhi Airport.

Delhi Airport is well-connected by taxi, city bus, and metro rail. For more information, visit Transportation to Delhi Airport

You can register a complaint with the shop where the purchase was made or email feedback.igiairport@gmrgroup.in for assistance.

Yes, all shops at the airport accept MasterCard, Visa, and American Express.

Visit GMR Group Careers for current job openings at Delhi International Airport Ltd.

You can use USD, Euros, INR, or Sterling Pounds to buy Duty-Free items.

Yes, as per the guidelines of the destination countries.

It depends on the country of travel. Please refer to the Customs Travel Guide for more details.

For customs-related information, visit the Customs Guide.

Yes, a complimentary shuttle bus service runs every 20 minutes between Terminals 1, 2, and 3. Transfer passengers with valid documents can use this service for free.

The transfer counters are located at:
• Terminal 3: Arrival forecourt (Near Pillar No. 10)
• Terminal 2: Arrivals (Near VIP Parking)
• Terminal 1: Under the flyover near Ceremonial Lounge

This service is available to transfer passengers with valid documents. Non-transfer passengers or those without valid documents will need to pay for the shuttle service.

Drop-n-Fly (Self drop baggage facility) is an innovative, passenger-friendly initiative that aims to streamline the registered baggage drop process, reduce wait times by approximately 15-20 minutes and further enhance the overall airport experience. For more information, please visit https://bit.ly/DEL_Drop-n-Fly

We would like to inform you that currently this facility is only available at Terminal 3 Check-in Hall area (Baggage drop belt - Row P near gate no. 7) & Terminal 1 check-in hall area (Indigo). For more information, please visit https://bit.ly/DEL_Drop-n-Fly

Currently, this facility can be availed by passengers departing by domestic flights (Terminal 1 & 3) & few select International flights (Terminal 3).

Passengers can avail Drop-n-Fly (self-baggage drop) in simple and efficient steps:
1. Generate the boarding passes and baggage tags for check-in bags at the Self Check-In kiosk near Baggage drop belt - row P near gate no. 7).
2. Attach the baggage tag to the check-in luggage.
3. Scan the boarding pass, declare the luggage is free of prohibited/dangerous items.
4. Load the baggage onto the designated belt (Baggage drop belt - Row P near gate no. 7).

Our terminal operations staff has been deployed to work alongside our airline partners, providing assistance to passengers throughout the entire process. For further details, please visit https://bit.ly/DEL_Drop-n-Fly

Fog can be considered as a low-lying cloud of water droplets or ice crystals suspended in the air above ground level which causes obstruction to visibility. It is a common phenomenon during the winter season in Delhi mid-December to February and impact airport operations to a great extent.

Delhi IGI Airport has state-of-art CAT IIIB Instrument landing systems equipped on Runways 11, 29 and 28. These systems are the most advanced of its class and provide the guidance required for pilots to land an aircraft in low visibility conditions. While the equipment are available at airport, it also requires aircraft to be equipped on board and pilot to be trained to utilize these systems, ie; be CAT IIIB compliant. Most modern aircraft are CAT IIIB compliant and Airlines are required to roster CATIIIB qualified pilots during fog.

Although aircraft and airport technology is continually evolving, operations during fog is limited to an extent. There is a minimum visibility required for pilots to safely land an aircraft in dense fog. Aircraft can land in up to 50 m RVR (Runway Visual Range) and normally take off if RVR is above 125 m. Take off can also take place if RVR is above 75 m if aircraft is equipped with approved lateral guidance system.

Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thus aircrafts wait for take off until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at IGI Airport.

The Meteorological department of the Govt. of India issues advance cues about the probability of fog However accuracy of advance notification of fog has been challenge worldwide.

Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.

One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.

In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.

Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favorable conditions when they occur.

You could try the various Food and Beverage and retail options available at the terminals. There are rest and shower facilities also available at the international terminal. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.

All Airlines provide options to their passengers on what they can do if their flight is cancelled as per Individual airline policies varying from rebooking, refunding or providing alternate modes of transport. Passengers can avail these solutions as considered best.

DigiYatra is an initiative by MOCA and the DigiYatra Foundation offering a Biometric Enabled Seamless Travel (BEST) experience powered by Facial Recognition Technology (FRS). It enables contactless passenger identification at key checkpoints, including Airport Entry, Security Check, and Boarding Gate.

All domestic passengers flying out of Terminal 3 can download the DigiYatra App by DigiYatra Foundation and register to experience a hassle-free journey at Delhi Airport.

With DigiYatra, your face becomes your boarding pass, ensuring: Faster processing at key touchpoints like Airport Entry, Security Check, and Boarding Gates (less than 3 seconds per point). Enhanced security with authenticated access. A contactless and paperless travel experience.

The DigiYatra App is available on the Google Play Store (Android) and App Store (iOS).

Yes, the app is compatible with both Android and iOS platforms.

Download the DigiYatra App. Register using your phone number and OTP. Link your Aadhaar credentials via DigiLocker or directly. Take a selfie, validate it with Aadhaar, and save your details. (Ensure the name on your Aadhaar matches your Boarding Pass.)

No, you can register using your Aadhaar number if you don’t have DigiLocker.

You’ll need your Aadhaar-linked mobile number to receive an OTP during registration.

Yes, as long as the number used for registration is linked to Aadhaar.

Yes, but you’ll need to check in via your airline’s website and upload the boarding pass to the DigiYatra App.

Ensure the name matches on both documents to avoid issues.

Terminal 3 currently offers seamless travel via the DigiYatra E-Gate at departure entry gate 2A.

Scan your boarding pass using the DigiYatra App.
Upload the boarding pass before your flight for confirmation.
(Always carry a physical or mobile boarding pass for backup.)

Proceed to departure E-Gate 2A, scan your boarding pass, and look into the FRS camera. After validation, the gate will open for you.

Yes, a dedicated helpdesk is available at Terminal 3, opposite departure gate 2A, operating between 10 AM and 6 PM.

At the security E-Gate, look into the FRS camera for ID and travel document validation. Post-validation, proceed for your security check and boarding.

For assistance, contact Delhi Airport’s helpline at:
0124-4797311
0124-6838400

Terminal 1
Terminal 1 A
Terminal 2
Terminal 3
Cargo Terminal & General Aviation Terminal

Passengers are requested to reach the airport 3 hours prior to their departure for domestic flights and 4 hours prior for their international flights.

To contact the Airline, you may write to them directly. A list of a few Airlines and their Email ids are mentioned below:

An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.

As per the guidelines from the Government of India, carrying satellite phones on-board are not permitted while travelling to India. For further information, you may visit: https://bit.ly/DEL_SatellitePhonetoIndia

For the privacy of mothers who wish to nurse their infants, a well-equipped Child Care Lounge with toys, baby cot is available at all terminals.

The airport is Wi-Fi enabled. An operational domestic or international phone number is required for the access.

The Holiday Inn Express New Delhi Airport Transit Hotel is conveniently located within the airport's sleek new Terminal 3. Click here for booking Other airport has a self-contained aero city located two kms away from the terminals. A selection of accommodation is provided. Please book directly with the hotels.

Delhi Airport is well equipped to provide services to passengers/patrons with reduced mobility and special needs, click to know more

In most cases it is safe for women, with a normal pregnancy, to travel by air. However, it is best to check with your doctor before you plan your travel.

Passengers holding a valid ticket to travel within the next 24 hours can access the visitors lounge at T3 through Gate 1 and Gate 8. Please note that visitor entry to terminals and lounges may be restricted without prior notice due to security or operational reasons.

Foreign Exchange counters and ATMs are available at all terminals of Indira Gandhi International Airport.

You are required to carry a doctor's prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same.

All the unclaimed property found in the terminals & its vicinity are deposited in the Office of Airport Manager of respective terminal. Within 24 hours, lost property is deposited in Materials Management Department of the airport. The claimant should carry a photo-copy of their boarding card/ticket & an original government issued identification card to collect the property from the airport. You may address your concern on lost items to LostProperty.Dial@gmrgroup.in

Inter terminal transfer coaches are provided which connect passengers between Terminal 3 and Terminal 1D. A Inter Terminal Transfer Helpdesk is located outside the arrival terminals for assistance.

Please log on to contactus and share your feedback/suggestions.

Yes, vehicles are permitted only for active loading and unloading of passengers. Vehicles left unattended at the curb will be towed and fined.

In an effort to keep the environment clean, all terminals at Indira Gandhi International Airport provide dedicated smoking lounges. These lounges are located inside the terminals, after security screening. Smoking in any other area is prohibited.

In the event of a medical emergency, well trained doctors and paramedics are available from the emergency treatment centre run by Medanta Hospital, the Medicity. These doctors and paramedics are available round the clock.

The Medanta Medical Centres are equipped with emergency treatment centre for passengers & visitors alike. Ambulances are provided to cater to any severe medical emergency. Medanta Medical facility is available at T-1, T-2 and T-3. Fortis Medical Facility is also available at T-3.

The Left Luggage Facility is available in T3 and is located in the Multi Car Parking Facility, across from the terminal.

Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.

Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.

Flight Information Display System (FIDS) is displayed on the homepage of our website, which provides the latest updates regarding the arrival and departure of all scheduled flights. Flight information can also be obtained by contacting the airline directly. However, if you wish, you may contact our call center on +91-124-4797300. Call center service is available 24 hours 7 days in a week.

Self driven cars can be parked at the Multi Level Car Park located across from Terminal 3 and the Surface Car Park located across from Terminal 1. Please click /parking to check all details pertaining to parking at the airport.

Indira Gandhi International Airport is very well connected with the City and National Capital Region (NCR). Passenger can reach airport through Taxi, City Bus and Metro Rail. Please check the link below: /to-and-from-airport

You may register a complaint regarding the defective/damaged good purchase against the shop from where you made your purchase. You may also lodge a complaint by sending a detailed mail to feedback.igiairport@gmrgroup.in

All shops at the airport accept MasterCard, Visa and American Express.

Please click the link https://careers.gmrgroup.in/ to find out the jobs available with Delhi International Airport Ltd.

Yes and can use below currency also to buy the goods from Duty Free shops
USD
Euros
INR
Sterling pound

Yes, but according to the guidelines of the countries.

Alcoholic beverages are only permitted to be carried as checked-in baggage, unless they are purchased from the duty paid outlets located after security check. These duty paid alcoholic beverages can then be carried as cabin baggage.

Permissible limit for Alcoholic is Maximum of 5 litres of alcoholic beverages with alcohol content between 24% and 70% by volume for individual.

Carriage of alcoholic beverages in checked-in baggage is permitted. However, the conditions and specification shall be provided by the Airlines.

Permissible limit for Alcoholic is Maximum of 5 litres of alcoholic beverages with alcohol content between 24% and 70% by volume.

Alcoholic beverages are only permitted to be carried as checked-in baggage only however, it should be sealed packed.

However, post security checks passenger may purchase the Alcoholic from our duty free shops at the airport and the same should be STEB packaging.

** STEB - Security Tamper Evident Bag as per ICAO regulations**

Passenger may carry Alcoholic beverages in check-in baggage as well as hand baggage however, the bottle should be in STEB packaging.

** Note that no single piece of Baggage should contain more than 5 Liters of alcoholic beverages.**

** STEB - Security Tamper Evident Bag as per ICAO regulations**

Its depends on the specific requirements of the countries you are travelling.

Please click the /media/1465/guide_for_travellers_v5-customs-document.pdf to find customs related information

Passengers can carry Liquids, Aerosols and Gels(LAGS) in containers with a capacity of not more than 100 ml. LAGs in a container larger than 100 ml will not be accepted at the security screening checkpoints, even if the container is partially filled. Containers holding LAGS shall be placed in a transparent re-sealable plastic bag of maximum capacity not exceeding one litre and should be kept separately for screening.

You can ask for the re-sealable plastic bags at the entry point of security check queue and keep the LAG (Liquid Aerosol and Gels) separately in the re-sealable plastic bags before placing them separately in the X-BIS for security screening.

A premium service by Encalm Hospitality at Delhi Airport offering personalized airport assistance, including baggage handling and smooth navigation.

Yes, Atithya services are available across all terminals of Delhi and Hyderabad airports.

No, children under 2 years are exempt from charges.

Yes, they can arrange car transfers at an additional cost or guide you to the airport’s shuttle service.

No, these must be pre-booked with your airline. Atithya will coordinate with the airline if informed in advance.
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