Delhi Airport believes every journey should be smooth, stress-free and filled with care. DELCares, an initiative by Delhi Airport, is a commitment to making your travel experience as comfortable and convenient as possible. Whether you’re a parent traveling with a child, an individual with special needs or a passenger simply looking for airport facilities, our passenger friendly services ensure you feel supported at every step.
Essential Passenger Services
Baby
Care
Rooms
Traveling with an infant? Our well-equipped Baby Care Rooms offer a private and hygienic space for feeding and diaper changes, ensuring a comfortable experience for parents and little ones.
Facilities Include:- Diaper-changing stations
- Sanitized feeding chairs
- Comfortable nursing areas
Location: Near washrooms and family zones across terminals
Drinking Water
Stations
Stay refreshed with free, easily accessible drinking water stations at Delhi Airport located across the terminal.
- Free bottle-refilling stations
- Regular sanitization for hygiene
- Conveniently placed near waiting lounges and gates
Charging
Stations
Never run out of battery! Our conveniently placed Charging Stations allow you to charge your devices before your flight.
- USB and plug-point compatible chargers
- Fast-charging stations
- Available at waiting areas, lounges and departure gates
Wi-Fi
Services
Enjoy uninterrupted Wi-Fi connectivity throughout the airport. Stay connected, browse the web or catch up on work while you wait.
- Network: “GMR FREE WIFI”
- Secure connection via mobile OTP
- Complimentary usage for up to 2 hours
Accessibility & Assistance
PRM (Persons with
Reduced Mobility)
Facilities
Delhi Airport is fully equipped to support passengers with reduced mobility. PRM assistance includes wheelchair services, dedicated counters and accessible facilities to ensure a hassle-free journey.
- Wheelchair assistance available on request
- Dedicated priority security and boarding lanes
- Accessible restrooms, lifts and ramps
How to Request: Pre-book online with your airline or visit the help desk upon arrival.
The
Hidden Sunflower
Program
Passengers with hidden disabilities can request for a sunflower lanyard/pin badge for discreetly being identified as a person with disability and to request for some assistance.
- Empathetic staff for guiding them at the airport.
How to Request : New Delhi Airport Website, Information Counters at the terminals.
Buggy
Services
Long walk between terminals? Our Buggy Services provide comfortable and quick transport for passengers needing assistance in covering distances within the airport.
- Available for elderly travelers, PRM passengers and families with children
- Spacious and comfortable transport
Where to Request: Buggy service points near terminal entrances.
Convenience Services
Multilevel
Car Parking
Safe, spacious and well-lit Multilevel Car Parking is available for short-term and long-term stays, making your arrival and departure convenient.
- Real-time availability updates
- Multiple payment modes (cash, card, digital wallets)
Tip: Pre-book parking online for discounted rates.
Baby Stroller
Availability
For passengers traveling with toddlers, complimentary baby strollers are available at designated areas to ensure a smooth airport experience.
- Easy-to-use and foldable strollers
How to Request: Available at information desks.
Lost and
Found
Services
Misplaced an item? Our Lost and Found service helps reunite passengers with their belongings. Visit the Lost & Found desk or contact us online for assistance.
- Report missing items online or at the Lost & Found counter
- Easy item recovery after verification
Available at Respective Terminals (24 X 7)
- Terminal 3: 9958098651
- Terminal 2: 9667400962
- Terminal 1: 9650495769
Virtual Information
Desk
Need assistance? Our Virtual Information Desks provide real-time support to guide you through airport services and facilities.
- Live chat with trained representatives
- Get flight updates, directions, and service inquiries answered
Health & Safety
Medical Facilities
If you need medical assistance, our real-time support system is available to guide you through airport services and facilities.
- On-call doctors and paramedics
- First-aid stations with essential supplies
- Ambulance services for emergencies
- Terminal 3: 4 Medanta Centers located at Domestic Pier/ International Pier, Transfer Area & Food Court
- Terminal 2: 1 Medanta Centre in check-in area
- Terminal 1: Domestic Arrivals
Interactive Support
Live Chat
Assistance
Get instant support through our Live Chat Assistance, where our team is ready to help with inquiries and guidance for a smooth airport experience.
How to Access:- Visit
- Chat with a representative for instant solutions