Use Delhi Airport’s Meet & Assist Service for a Premium Flyer Experience

Every year, millions of passengers transit through the Delhi Airport. To ensure these flyers have a convenient and hassle-free journey, DIAL makes consistent efforts. The Meet and Assist service is a step in this direction. The facility aims to make the airport experience rich and unique for travellers. The Meet and Assist service can be availed of by departing, transiting, and arriving flyers and promises a premium feel and seamless experience for the individuals.

Here is all you need to know about the facility!

What is the Meet and Assist Service offered by the Delhi Airport?

We Indians believe in the saying of Atithi Devo Bhava: Guest is akin to God. The Meet and Assist service is designed around this concept and aims to give customers a unique feel at the Delhi Airport. Since the purpose is to ensure an exceptional treatment and utmost comfort for the guests arriving at the IGI airport, the facility is named Atithya. It promises flyers numerous facilities, including baggage handling, airport assistance to buggy service, and lounge stays as part of the premium experience. By ensuring smooth coordination at every point of the Delhi Airport, the Meet and Assist service offers a seamless and hassle-free journey for the travellers.

Who needs the Meet and Assist service at the Delhi Airport?

Going on a trip can be fun. And, travellers can amplify this joy of exploring new places by travelling carefree. This is what the Meet and Assist service at the Delhi Airport ensures.

For arrival, transit, and departure flyers, the Meet and Assist facility ensures a swift, safe, and smooth passage through the airport. Senior citizens, people with special care needs, pregnant women, and single parents can greatly benefit from Atithya. By availing of the facility, they can stop worrying about the long walking distance at the premises, luggage, airport formalities, and reaching home safely.

Meet and Assist offers an end-to-end experience to the flyers and offers concierge, airport assistance, porter, and buggy services as part of the premium experience. The facilities are available 24*7 to help passengers sail through the airport. With porter service, flyers can get help with heavy baggage, and airport assistance can come in handy when getting late for the flight. These facilities can help passengers begin their journey on a carefree note.

Which facilities are a part of the Meet and Assist service?

To make the travelling experience better, the Meet and Assist service offers the following facilities:

• Airport assistance
• Porter service
• Concierge
• Wheelchair assistance
• Greeting facility
• Buggy service

The Meet and Assist journey explained

For the arrival flyers

• The arrival passengers are greeted at the shuttle bus or arrival gate as per request.
• They are guided through the airport and airline processes to prevent any confusion.
• Flyers are offered assistance at the baggage area and luggage collection counter.
• They are given help at the agreed pick-up point, ground transportation, or receiving party.

For the departure flyers

• Flyers are greeted at the drop-off point, welcome counter, or meeting point.
• They are offered assistance with luggage from the curb to the check-in counter.
• Travellers are provided aid at the check-in counter and with flight check-in to ensure their ease.
• They are given guidance through the airport and airline process for a hassle-free experience.
• Flyers are taken to the boarding gate or executive lounge as per their request.

For the transit flyers

• The air passengers are received at the arrival or shuttle bus drop-off point.
• They are guided through the airport and various airline processes.
• Flyers are given aid with baggage collection. Also, they are helped with re-checking their luggage on connecting flights.
• They are offered assistance with the boarding gate and executive lounge.

The Meet and Assist service at the Delhi Airport ensures a carefree and seamless journey for flyers. Offered to transit, departure, and arrival passengers, the service guarantees smooth coordination at all airport points.