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FAQs
Delhi Airport is committed to providing hassle-free travel experience for all passengers. This page will answer your most common queries, ensuring you have all the information you need before and during your journey. From terminal facilities and baggage services to weather updates and DigiYatra, we've got you covered.
On the date of travel, passengers can enter the terminal anytime.
Below are the details of the flights operating from each Terminals.
| Terminal | Airline |
|---|---|
| T-1 |
IndiGo SpiceJet Akasa |
| T-2 | Currently not operating |
| T-3 |
IndiGo - only 5000-5999 series SpiceJet - only 8000-8999 series Air India Express Air India Alliance Air All International flights |
Inter-Terminal Transfer Service
Yes, a complementary Inter terminal Shuttle service is available every 20 minutes between Terminals 1, 2, and 3. Signage are placed to guide passengers tothe Shuttle help desks
Terminal 3: Arrival forecourt (Near Pillar No. 10)
Terminal 2: Arrivals (Near VIP Parking) - Not operational
Terminal 1: Arrivalforecourt, towards Bus Lanes
Transfer passengers with valid tickets can avail a complementary coupon issued by Shuttle counter staff. Others will have to pay the fare to the conductor.
Terminal 1
Passengers can enter the terminal up to one hour before their scheduled departure time on the day of travel.
Three Domestic careers operate from Terminal-1
1. IndiGo (all series excluding flight numbers between5000-5999 series)
2. SpiceJet (all series excluding flight numbersbetween 8000-8999series)
3. Akasa
1. IndiGo (all series excluding flight numbers between5000-5999 series)
2. SpiceJet (all series excluding flight numbersbetween 8000-8999series)
3. Akasa
There is only awalking distance from Arrivals to Departures.We have placed enough signages to guide passengers to reach departures.
Yes, exclusive pick-up bays are provided for:
-Black and Yellow Taxis
-Ola
-Uber
-Rapido
-Meru
-Mega
-Carz-on-Rent (Premium car hire service) – Lane-2
-Black and Yellow Taxis
-Ola
-Uber
-Rapido
-Meru
-Mega
-Carz-on-Rent (Premium car hire service) – Lane-2
Arrivals: Car Parking is only 2 minute walking distance from arrival forecourt.
Departures: Park n Fly/ Long stayzone are available for self driven passengers
Departures: Park n Fly/ Long stayzone are available for self driven passengers
There are 3 types of bus services from Terminal-1.
- City buses operated by Delhi Transport Corporation (DTC) operate between T3, T2, T1, and ISBT- Kashmere Gate
- Airport Shuttle Service for Inter Terminal Transfer between terminals
- Metro Feeder Bus connects to Aerocity.
*Inter Terminal Transfer shuttle buses run between all three terminals at 20-minute intervals.
- City buses operated by Delhi Transport Corporation (DTC) operate between T3, T2, T1, and ISBT- Kashmere Gate
- Airport Shuttle Service for Inter Terminal Transfer between terminals
- Metro Feeder Bus connects to Aerocity.
*Inter Terminal Transfer shuttle buses run between all three terminals at 20-minute intervals.
Yes, the Magenta Line station of Delhi Metro is within walking distance.
Yes, washroom facilities are available for visitors in the arrival forecourt.
Terminal 3 Information
Domestic flights: Passengers can enter anytime on the date of travel.
International flights: Entry allowed up to 8 hours before departure.
Passengers / Visitors can park their vehicles at Multi-Level Car Parking (MLCP). For more details please visit - airport-guides/parking
MLCP offers air-conditioned waiting lounges, F&B outlets, baby care rooms, and washroom facilities.
Please contact the airline to raise your query related to the baggage.The airline is responsible for assisting in such matters.
Baggage guidelines vary by airline. Please contact your airline for specific details regarding carry-on and checked baggage.
Flight information is available on the Flight Information Display System (FIDS) on the homepage of the airport website. You can also contact the airline or call the airport call center at +91-124-4797300, available 24/7.
Delhi Airport is well-connected by taxi, city bus, and metro rail. For more information, visit Transportation to Delhi Airport
You can register a complaint with the shop where the purchase was made or email feedback.igiairport@gmrgroup.in for assistance.
Yes, all shops at the airport accept MasterCard, Visa, and American Express.
Visit GMR Group Careers for current job openings at Delhi International Airport Ltd.
You can use INR, USD and various other currencies to buy Duty-Free items.
Yes, as per the guidelines of the destination countries.
It depends on the country of travel. Please refer to the Customs Travel Guide for more details.
For customs-related information, visit the Customs Guide. – media/1465/guide_for_travellers_v5-customs-document.pdf
The Shuttle countersat Terminal 3is located inside Bus waiting lounge at Arrival forecourt (Near Pillar No. 10)
Drop-n-Fly (Self drop baggage facility) is an innovative, passenger-friendly initiative that aims to streamline the registered baggage drop process, reduce wait times by approximately 15-20 minutes and further enhance the overall airport experience. For more information, please visit
https://bit.ly/DEL_Drop-n-Fly
We would like to inform you that currently this facility is only available at Terminal 3 Check-in Hall area (Baggage drop belt - Row P near gate no. 7) & Terminal 1 check-in hall area . For more information, please visit https://bit.ly/DEL_Drop-n-Fly
Currently, this facility can be availed by passengers departing by domestic flights (Terminal 1 & 3) & few select International flights (Terminal 3).
Passengers can avail Drop-n-Fly (self-baggage drop) in simple and
efficient steps:
1. Generate the boarding passes and baggage tags for check-in bags at the Self Check-In kiosk.
2. Attach the baggage tag to the check-in luggage.
3. Scan the boarding pass, declare the luggage is free of prohibited/dangerous items.
4. Load the baggage onto the designated belt
Our terminal operations staff has been deployed to work alongside our airline partners, providing assistance to passengers throughout the entire process. For further details, please visit
https://bit.ly/DEL_Drop-n-Fly
Fog can be considered as a low-lying cloud of water droplets or ice crystals suspended in the air above ground level which causes obstruction to visibility. It is a common phenomenon during the winter season in Delhi mid-December to February and impact airport operations to a great extent.
Delhi IGI Airport has state-of-art CAT IIIB Instrument landing systems equipped on Runways 11, 29 and 28. These systems are the most advanced of its class and provide the guidance required for pilots to land an aircraft in low visibility conditions. While the equipment are available at airport, it also requires aircraft to be equipped on board and pilot to be trained to utilize these systems, ie; be CAT IIIB compliant. Most modern aircraft are CAT IIIB compliant and Airlines are required to roster CATIIIB qualified pilots during fog.
Although aircraft and airport technology is continually evolving, operations during fog is limited to an extent. There is a minimum visibility required for pilots to safely land an aircraft in dense fog. Aircraft can land in up to 50 m RVR (Runway Visual Range) and normally take off if RVR is above 125 m. Take off can also take place if RVR is above 75 m if aircraft is equipped with approved lateral guidance system.
Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thusaircrafts wait for take off until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at IGI Airport.
The Meteorological department of the Govt. of India issues advance cues about the probability of fog However accuracy of advance notification of fog has been challenge worldwide.
Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.
One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Alsoweather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.
In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.
Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favorable conditions when they occur.
You could try the various Food and Beverage and retail options available at the terminals. There are rest and shower facilities also available at the international terminal. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.
All Airlines provide options to their passengers on what they can do if their flight is cancelled as per Individual airline policies varying from rebooking, refunding or providing alternate modes of transport. Passengers can avail these solutions as considered best.
DigiYatra is an initiative by MOCA and the DigiYatra Foundation offering a Biometric Enabled Seamless Travel (BEST) experience powered by Facial Recognition Technology (FRS). It enables contactless passenger identification at key checkpoints, including Airport Entry, Security Check, and Boarding Gate.
All domestic passengers flying out of Terminal 3 and Terminal can download the DigiYatra App by DigiYatra Foundation and register to experience a hassle-free journey at Delhi Airport.
With DigiYatra, your face becomes your boarding pass, ensuring: Faster processing at key touchpoints like Airport Entry, Security Check, and Boarding Gates (less than 3 seconds per point). Enhanced security with authenticated access. A contactless and paperless travel experience.
The DigiYatra App is available on the Google Play Store (Android) and App Store (iOS).
Yes, the app is compatible with both Android and iOS platforms.
Download the DigiYatra App. Register using your phone number and OTP. Link your Aadhaar credentials via DigiLocker or directly. Take a selfie, validate it with Aadhaar, and save your details. (Ensure the name on your Aadhaar matches your Boarding Pass.)
No, you can register using your Aadhaar number if you don’t have DigiLocker.
You’ll need your Aadhaar-linked mobile number to receive an OTP during registration.
Yes, as long as the number used for registration is linked to Aadhaar.
Yes, but you’ll need to check in via your airline’s website and upload the boarding pass to the DigiYatra App.
Ensure the name matches on both documents to avoid issues.
Terminal 1 & Terminal 3 currently offers seamless travel via the DigiYatra.
Departing passengers can enter Terminal building:
Terminal -1 All entry gates
Terminal - 3 through entry gate 2A& 1B
Departing passengers can enter Terminal building:
Terminal -1 All entry gates
Terminal - 3 through entry gate 2A& 1B
Scan your boarding pass using the DigiYatra App.
Upload the boarding pass before your flight for confirmation.
(Always carry a physical or mobile boarding pass for backup.)
Upload the boarding pass before your flight for confirmation.
(Always carry a physical or mobile boarding pass for backup.)
At the security E-Gate, look into the FRS camera for ID and travel document validation. Post-validation, proceed for your security check and boarding.
For assistance, contact Delhi Airport’s helpline at:
0124-4797311
0124-6838400
0124-4797311
0124-6838400
Terminal 1
Terminal 2
Terminal 3
Cargo Terminal &
General Aviation Terminal
Terminal 2
Terminal 3
Cargo Terminal &
General Aviation Terminal
Passengers are requested to reach the airport 3 hours prior to their departure for domestic flights and 4 hours prior for their international flights.
To contact the Airline, you may write to them directly or click: business/airlines
An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.
As per the guidelines from the Government of India, carrying satellite phones
on-board are not permitted while travelling to India. For further information,
you may visit: https://bit.ly/DEL_SatellitePhonetoIndia
For the privacy of mothers who wish to nurse their infants, a well-equipped
Child Care Lounge with toys, baby cot is available at all terminals.
The airport is Wi-Fi enabled. An operational domestic or international phone
number is required for the access.
The Holiday Inn Express New Delhi Airport Transit Hotel is conveniently located within the airport's Terminal 3 Building. Click
here for booking We have Aerocity located within 2 kms from the terminals. Please book directly with the hotels. For more details click on the link below : https://gmraerocity.com/
Delhi Airport is well equipped to provide services to passengers/patrons with
reduced mobility and special needs, click
to know more
In most cases it is safe for women, with a normal pregnancy, to travel by air.
However, it is best to check with your doctor before you plan your travel.
At Terminal 3, passengers holding a valid ticket to travel within the next 24 hours can access the waiting area at Airport Metro Building connected via Skywalk.
We have adequate seating area available for passengers comfort. Apart from this, dedicated food outletat arrival and waiting is available. Our seating and waiting areas are designed to accommodate passengers at all hours, and the space is under round-the-clock surveillance.
*There is no waiting room facility at Terminal 1.
We have adequate seating area available for passengers comfort. Apart from this, dedicated food outletat arrival and waiting is available. Our seating and waiting areas are designed to accommodate passengers at all hours, and the space is under round-the-clock surveillance.
*There is no waiting room facility at Terminal 1.
We have money exchange counters located in the arrivals and departures areas at T3 for passengers convenience.
You are required to carry a doctor's prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same.
All the unclaimed property found in the terminals & its vicinity are deposited in the Lost Property office of respective Terminals. Within 24 hours, any article found is deposited in the Lost and Found office. You may address your concern on lost items to
LostProperty.Dial@gmrgroup.in or you may visit: lost-and-found
The recovered item can be claimed from the respective terminal within five days from the date/time it was deposited.
Please log on to contactus and share your feedback/suggestions.
In an effort to keep the environment clean, all terminals at Indira Gandhi International Airport provide dedicated smoking zones. These zones are located inside the terminals, after security screening. Smoking in any other area is prohibited.
In the event of a medical emergency, well trained doctors and paramedics are available from the emergency treatment centre run by Medanta Hospitals. These doctors and paramedics are available round the clock.
The Medanta Medical Centres are equipped with emergency treatment centre for passengers & visitors alike. Ambulances are provided to cater to any severe medical emergency. Medanta Medical facility is available at T-1, T-2 and T-3.
The Medanta Medical Centres are equipped with emergency treatment centre for passengers & visitors alike. Ambulances are provided to cater to any severe medical emergency. Medanta Medical facility is available at T-1, T-2 and T-3.
The Left Luggage Facility is available in T3 and is located in the Airport Metro building.
Carriage of alcoholic beverages in checked-in baggage is permitted. However, the conditions and specification shall be provided by the Airlines.
Alcoholic beverages are only permitted to be carried as checked-in baggage o however, it should be sealed packedand specification shall be provided by the Airlines.
However, post security checks passenger may purchase the Alcoholic from our duty free shops at the airport and the same should be STEB packaging.
** STEB - Security Tamper Evident Bag as per ICAO regulations**
However, post security checks passenger may purchase the Alcoholic from our duty free shops at the airport and the same should be STEB packaging.
** STEB - Security Tamper Evident Bag as per ICAO regulations**
Passenger may carry Alcoholic beverages in check-in baggage as well as hand baggage however, the bottle should be in STEB packaging.
** STEB - Security Tamper Evident Bag as per ICAO regulations**
** STEB - Security Tamper Evident Bag as per ICAO regulations**
Its depends on the specific requirements of the countries you are travelling to.
Please click the /media/1465/guide_for_travellers_v5-customs-document.pdf to find customs related information
Passengers can carry Liquids, Aerosols and Gels(LAGS) in containers with a capacity of not more than 100 ml. LAGs in a container larger than 100 ml will not be accepted at the security screening checkpoints, even if the container is partially filled. Containers holding LAGS shall be placed in a transparent re-sealable plastic bag of maximum capacity not exceeding one litre and should be kept separately for screening.
You can ask for the re-sealable plastic bags at the entry point of security check queue and keep the LAG (Liquid Aerosol and Gels) separately in the re-sealable plastic bags before placing them separately in the X-BIS for security screening.
A premium service by Encalm Hospitality at Delhi Airport offering personalized airport assistance, including baggage handling and smooth navigation.
Yes, Atithya services are available across all terminals of Delhi and Hyderabad
airports.
No, children under 2 years are exempted from charges.
Yes, they can arrange car transfers at an additional cost or guide you to the airport’s shuttle service.
No, these must be pre-booked with your airline. Atithya will coordinate with the airline if informed in advance.
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